Throughout his teens he gained and lost several hotel jobs. One manager told him point blank: success in that business required a certain talent, and he certainly didn't have it. Aiming for a position as a sommolier, instead he found himself washing floors, shining shoes, and porting luggage.
Then he found the secret.
From that point onward, he worked his way through a series of ever greater staff positions, until he found himself in management in his early twenties. He didn't stop there. Applying his secret, he scaled heights in the hotelier/restaurantuer universe no peasant boy would dare dream of. By the time he died, he had assembled an empire of business partnerships, properties, and fine establishments bearing his name. Celebrities and rulers kept his name on their tongues as they traveled.
His secret was simple. Learn everything you can about the operation, always fix mistakes, no effort was too small to satisfy his guests, and provide top of the line service; all while keeping a sharp eye on the bottom line. Every operation he took over, he shepherded from running in red ink over to solid black ink in a very short time.
His name became synonymous with high quality and business success. His secret passed into common language with the phrase "putting on The Ritz." The world knows him as the magnificent hotelier, Cesar Ritz.
"Whoever renders service to many puts himself in line for greatness" -- Jim Rohn
"The work praises the man" -- Irish Proverb
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